Scale Suite
Legal and policies
Every agreement and policy for Scale Suite, in one place.
Each page shows its own effective date. Last updated October 28, 2026.
Draft for attorney review. Published October 28, 2026. Words in [brackets] are decisions still to be made. This page may change before Scale Suite opens on January 1, 2027.
The Terms of service are the main agreement. The pages marked "part of the Terms" are included in it, so they bind your business too. The others explain how we work. If two pages ever disagree, the Terms win, except that the Data processing addendum wins about personal information.
1.The main agreements
- Terms of serviceThe contract between your business and Scale: plans, billing, AI, data, limits and disputes.
- Privacy policyWhat we collect, why, who we share it with, and your privacy rights, including California rights.
- Data processing addendumPart of the Terms. How we handle your clients' personal information as your service provider.
- SubprocessorsThe companies that help us run Scale Suite, what each does and where.
- Acceptable use policyPart of the Terms. What you may not do with Scale Suite, and how we enforce it.
2.Money and billing
- Pay terms for businessesPart of the Terms. Stripe processing, fees, refunds, disputes, payouts and businesses Pay cannot serve.
- Cancellation and refund policyPart of the Terms. Automatic renewal, free trials, founders pricing, pre-orders and how to cancel online.
3.Apps and features
- AI policyPart of the Terms. What AI does, who provides it, no training by default, the opt-in, and human review.
- Market termsPart of the Terms. Rules for sellers and buyers, badges, reviews, sponsored spots, bids and takedowns.
- Mail, messaging and calls policyPart of the Terms. Email, text and call rules, consent, STOP, quiet hours, send limits and recording.
- Electronic signatures and recordsPart of the Terms. How Sign works, the consent signers give, the audit trail and documents Sign cannot be used for.
- Domains termsPart of the Terms. Registering domains through our registrar partner, renewals, transfers and disputes.
- Apple Wallet passes termsPart of the Terms. Punch cards, member cards and tickets, and the rules for rewards.
- Official raffle rulesThe rules for free raffles that booths run in Market.
4.Trust and safety
- Security overviewThe security controls that exist today, and the ones that do not yet.
- Data retention and deletionHow long each kind of data is kept, and how to delete it.
- Cookie and tracking policyThe cookies and browser storage Scale Suite uses. No advertising cookies.
- Law enforcement and government requestsWhat legal process we require, and when we tell you about a request.
- Copyright and DMCAHow to report copyright infringement, send a counter notice, and our repeat infringer rule.
- Support and service levelsHow to reach support, what to expect, and what we do not promise yet.
- AccessibilityOur accessibility commitment and how to get help.
5.Drafts and review
These pages are drafts for review by our attorney before Scale Suite opens on January 1, 2027. Words in [brackets] are decisions we still have to make. Each page shows when it was last updated.
Questions about any of them: legal@scalembs.com, or privacy@scalembs.com for privacy.