Law enforcement and government requests

1.Our approach

Your data belongs to your business. We give it to a government only when the law requires it, we read every request carefully, and we push back on requests that are too broad or not valid. We do not build back doors or give any government direct access to our systems.

2.What we require

• Basic account details, like the name and email on an account: a valid subpoena or stronger process.
• Other records that are not content, like sign in times: a court order under 18 U.S.C. 2703(d), or a warrant.
• Content, like email, documents, messages, files or AI memory: a search warrant from a court with authority, as the Stored Communications Act (18 U.S.C. 2703) requires.
• California government agencies must also follow the California Electronic Communications Privacy Act (Penal Code section 1546 and following), which generally requires a warrant for electronic information.

Requests from outside the United States must come through a mutual legal assistance treaty or another process a U.S. court recognizes.

3.Your clients' data

When a request is about information your business put into Scale Suite about others, we ask the requester to go to your business first, as the business that controls that information, unless that would defeat the purpose of the request.

Some data is held by our partners: email in Mail by our email partner, payments by Stripe, and domain records by the registrar. Requests about those may go to them.

4.We tell you

We tell the account owner about a request before we disclose anything, so you can object, unless the law or a court order forbids it, or telling you would put someone in danger. If a gag order ends, we tell you then.

For civil subpoenas, like in a lawsuit between private parties, we tell you and give you a reasonable time to object before we respond.

5.Emergencies

If we believe in good faith that there is an emergency involving danger of death or serious physical injury, we may share the information needed to prevent it, as federal law allows. We review each emergency request ourselves and tell the account owner afterward, unless that would put someone at risk.

6.Keeping data while process is obtained

A government agency may ask us to preserve specific records for 90 days while it gets legal process (18 U.S.C. 2703(f)). Preserving is not disclosing: we hand nothing over without valid process.

7.How to send a request

Send legal process to legal@scalembs.com or by mail to Scale Modern Business Solutions LLC, 2415 San Ramon Valley Blvd, Suite 4, San Ramon, CA 94583. [Decision for Mike: name an agent for service of process, and whether to accept service by email.] Include the legal authority, the account in question (an email address or domain), exactly what you need, and a deadline. We may ask you to pay reasonable costs as the law allows.

8.Reporting

[Decision for Cameron: publish a yearly count of the requests we receive and how we answered.]

9.Contact

Questions about this page: legal@scalembs.com, or by mail to Scale Modern Business Solutions LLC, 2415 San Ramon Valley Blvd, Suite 4, San Ramon, CA 94583.